Returns and Exchanges

 RETURN & EXCHANGE POLICY:

Understandably, sometimes things don't work out as planned. Whether it’s a change of heart or a change in style, ViCES is here to facilitate a hassle-free return process.

• Returns need to be initiated within 14 days from the delivery date.
• Items must be in their original condition: unused, unaltered, unwashed, and complete with tags and packaging.
• Please note, return shipping costs are not covered by Vices.

FOR RETURNS:

To initiate a return, click here for step-by-step instructions and everything you need to proceed. For your security, we recommend using a reputable courier and opting for a tracked service. Once received and processed, your refund will be processed within 5-7 business days.

Please note, ViCES reserves the right to reject returns which do not comply with our return policy.

FOR EXCHANGES:

At ViCES, we’re all about making sure you get the perfect fit and style. Here’s how we handle exchanges:

• Size Exchanges: If you need a different size, we offer a straight exchange. Simply return the original item, and we'll send you the new size.
• Product Exchanges: Want to switch to a different item? If the new item is of lesser value, we'll issue you store credit for the difference. If it's more expensive, we'll provide instructions for paying the balance.

To start an exchange, please click here, and we’ll guide you through the process step by step.

PLEASE NOTE:

• Sale items are final sale, and are not eligible for return or exchange
• Original shipping fees are not refundable
• We collect your personal information to provide you with helpful, relevant information and the best shipping experience on our sites and e-mails

We at ViCES are committed to ensuring you have an exceptional experience with our us, every step of the way. If you have any additional inquiries, feel free to reach out to support@vicesandco.com.  Thank you for being apart of the ViCES family.