ViCES Concierge

At your service. Direct answers about ViCES & Co., the Archive, craftsmanship, sizing, shipping, returns, availability and future releases.

About ViCES · Made in Italy & Craftsmanship · The Archive · Availability · Sizing · Shipping · Returns · Orders · Care · Authenticity · Contact

About ViCES

What is ViCES & Co.?

ViCES & Co. is a Toronto-founded luxury streetwear and lifestyle brand established in 2022. Each release is treated as its own chapter, combining contemporary streetwear attitude with elevated fabrication, detail and limited-production thinking.

What does the ViCES name represent?

ViCES is built around the idea that the parts of our character we refuse to hide are often the parts that make us unforgettable. The brand turns individuality, ambition, excess and self-expression into clothing and visual storytelling.

Where is ViCES & Co. based?

ViCES was founded in Toronto, Canada. Manufacturing origin varies by collection and product, so the individual product page is the source of truth for where a specific piece was made.

Made in Italy & Craftsmanship

Are all ViCES & Co. products made in Italy?

No. Select ViCES collections and products are made in Italy, including Italian-made pieces within the Lake Como collection. Manufacturing origin varies by product; check the individual product page for definitive details.

Which ViCES collection features Italian-made resortwear?

The Lake Como Archive features Italian-made resortwear and pieces developed around premium warm-weather fabrics, refined construction and day-to-night dressing.

What materials does ViCES use?

Materials vary by release. Product pages identify the fabric and construction details available for each piece, including Italian cotton and other premium textiles where applicable.

The ViCES Archive

What is the ViCES Archive?

The ViCES Archive is a permanent record of past collections, garments, campaigns and ideas. Sold-through pieces remain visible rather than being erased from the brand story.

Why can I still see products that are sold out?

Sold-out products remain online as archive pieces. Their pages document the design, materials, imagery and collection history even when they are no longer available to purchase.

Does an Archive listing mean the product will restock?

No. An Archive listing does not imply a restock. ViCES releases are created with scarcity in mind, and a future return should never be assumed unless ViCES announces it.

Which collections are preserved in the Archive?

The Archive currently includes chapters such as Lake Como, American Dream, Art Basel, Sterling and Draft Day, alongside other past ViCES pieces.

Products & Availability

What ViCES products are available right now?

Availability varies by product. Many ViCES listings are sold-through Archive records, while selected products may still be available to purchase. The live product page and checkout are the definitive sources for current availability and price.

What does “Sold Out” mean on a ViCES product page?

It means the product is not currently available to purchase through the online store. The page may remain visible because the piece is part of the ViCES Archive.

Does “Notify Me” guarantee a restock?

No. A notification request can register interest, but it does not guarantee that a sold-through product will be produced again.

Why are prices still shown on sold-out pieces?

Archived product pages preserve product information and context. A displayed price does not mean the item is currently available for purchase; always use the current product-page availability state as the source of truth.

Fit & Sizing

How do I choose my ViCES size?

Use the ViCES Sizing Charts and the measurements or fit notes on the individual product page. Comparing those measurements with a garment you already own is usually the most reliable approach.

Does sizing vary between ViCES collections?

It can. Different silhouettes, fabrics and intended fits can change how a piece wears, so use the sizing information for the specific garment rather than assuming every ViCES piece fits identically.

Where can I find measurements for Lake Como pieces?

The Sizing Charts include garment-specific guidance for key resortwear silhouettes. The individual product page should be used alongside the chart when available.

Shipping & Duties

Where does ViCES ship?

ViCES ships within Canada, to the United States and to international destinations supported at checkout. Current details are maintained in the Shipping Policy.

How much is shipping within Canada?

The current listed rate is $14 CAD for shipping within Canada.

How much is shipping to the United States?

The current listed rate is $20 USD for shipping to the United States.

How is international shipping calculated?

International shipping is calculated at checkout based on the rate available at the time of the order.

How long does order processing take?

Please allow up to 48 hours for order processing after payment confirmation, excluding weekends. ViCES ships Monday through Friday. During sale periods or holidays, processing can take up to 3–5 business days because of higher order volume.

Will I have to pay duties or import taxes?

Orders ship from Canada. Duties and import taxes are not included in the product price or standard shipping charge unless explicitly collected at checkout. International orders may be assessed duties or taxes when they reach the destination country.

Can ViCES ship to a P.O. box or APO/DPO/FPO address?

No. The current Shipping Policy states that ViCES does not ship to P.O. boxes or APO/DPO/FPO addresses.

Returns & Exchanges

What is the ViCES return window?

Eligible returns must be initiated within 14 days of delivery. See Returns & Exchanges for the complete current policy.

What condition must a return be in?

Eligible items must be unused, unaltered and unwashed, with original tags and packaging intact.

Who pays return shipping?

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Can sale items be returned or exchanged?

No. Sale items are final sale and are not eligible for return or exchange under the current ViCES policy.

Can I exchange an item for another size?

Size exchanges are subject to inventory availability. Return the original item and, where inventory permits, ViCES will arrange a replacement size.

How do product exchanges work?

If an approved replacement item is lower in value, the difference is issued as store credit. If it is higher in value, ViCES provides instructions for paying the balance. Exchanges remain subject to availability.

How long do approved refunds take?

Once a return is received and approved, refunds are processed within 5–7 business days. Your bank or card issuer may require additional time to post the credit.

How do I start a return or exchange?

Use the ViCES Returns Portal. For additional assistance, contact support@vicesandco.com.

Orders & Payments

What currency does the ViCES storefront use?

The store’s base currency is USD. The amount shown at checkout is the definitive amount for an order, including any market-specific presentation or payment handling Shopify provides.

Which payment methods does ViCES accept?

The checkout displays the payment methods currently available for your order and location. Because payment options can change, the live checkout is the source of truth.

Can I change or cancel an order after placing it?

Contact support@vicesandco.com as quickly as possible. Changes or cancellations cannot be guaranteed once processing has begun.

Care & Materials

How should I care for a ViCES garment?

Follow the care label attached to the specific garment. Fabric composition and construction vary, so the instructions on the piece take priority over general care advice.

How should I care for delicate resort fabrics?

Use the garment’s care label as the definitive guide and avoid treating premium fabrics as generic basics. When in doubt, use a professional cleaner familiar with the listed fabric composition.

Where can I find the fabric composition of a product?

Check the individual product description and garment label. Archived product pages preserve material information where it was supplied for the original release.

Authenticity & Official Channels

What is the official ViCES & Co. website?

The official storefront is vicesandco.com. Use the official site for current brand information, Archive pages, policies and future releases.

How can I verify whether information about a ViCES product is current?

Use the product page on the official ViCES website as the source of truth for current availability, listed materials, price and product details. For anything unclear, contact ViCES support.

Can ViCES guarantee the authenticity of a resale listing?

ViCES cannot automatically verify a third-party resale listing from its title or photos alone. Compare the listing with official Archive imagery and details, and contact support if you need help reviewing available brand information.

Concierge & Contact

How do I contact ViCES?

For general inquiries, order questions or customer service, email support@vicesandco.com or visit the Contact page.

Where should I start if I have a sizing, shipping or returns question?

Start here in the ViCES Concierge, then use the linked Sizing Charts, Shipping Policy or Returns & Exchanges page for the most specific information.

How will I hear about the next ViCES release?

Future releases will be announced through official ViCES channels. The Archive stays open as the record of what came before; new chapters are announced when they are ready.

Can the ViCES Concierge answer questions about the Archive?

Yes. The Concierge is designed to make brand, collection, sizing, shipping, returns, availability and Archive information easier to navigate. For account-specific or order-specific help, contact ViCES support directly.